FAQ

HEY THERE FRIENDS!

Have a question about any of our products? Have a read of the below frequently asked questions. 

Can't find your question below? Send us an email at popsofmackandmill@gmail.com to have a chat...


WHAT ARE THE BEADS MADE OF? 

They are hand rolled, polymer clay. These are handmade with love and as a result no two are the same. *Please note, keep beads away from young children as they may pose a choking hazard. 


DO YOU POST AUSTRALIA WIDE? 

Yes! We sure do - we love seeing our products travel to customers all over the country.


DO YOU POST WORLD WIDE?

Shoot us an email and we are more than happy to get a postal quote for you for anywhere in our beautiful world. 


WHAT DO I DO IF MY PRODUCT IS FAULTY?

Oh no! Please note that all of our products are handmade in our family home one at a time and as a result no two are alike. With many of our products made from wood there is always natural imperfections and differing grain. Should you encounter a fault different to the above mentioned please get in contact with us at popsofmackandmill@gmail.com to discuss. 


DO YOU TAKE CUSTOM ORDERS?

Yes! Can't find exactly what you're looking for... no worries, we've got you sorted. With every one of our products hand crafted you have the availability to let us know exactly what you're after.


DO YOU OFFER PICK-UP/COLLECTION SERVICES?

We sure do! Save money on your next order by entering the code PICKUP in the notes section at the checkout and you can collect from our Surfcoast home or a Central Geelong address is also avaible. 


WHERE DO I FIND YOUR PRODUCTS?

Our products can be found both online and in-store. Head to our 'Stockists' page to see where you can shop in your local area.Please note not all of our stockist stock our full range. different store stock different items. 


DO YOU WHOLESALE / HOW DO I BECOME A STOCKIST?

Oh how sweet! If you are interested in stocking our products in your store please get in contact with us at popsofmackandmill@gmail.com to have a chat!